Terms & Conditions

Interpretation

“ACL”: means the Australian Consumer Law Schedule of the Competition and Consumer Act 2010 (Cth) as amended.
“Agreement”: means this Agreement.
“slabd.com.au”: means SLABD PTY LTD, ABN, trading as slabd.com.au.
“Customer”: means the party to whom SLABD provides this Agreement.
“GST”: means the Goods and Services Tax as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended.
“PPSA”: means the Personal Property Securities Act 2009 (Cth) as amended.
“Services”: means any service which SLABD sells or provides to the Customer.
“Grader”: refers to the grading companies:
PSA,
BGS,
SGC,
CSG,
CGC.

1. Introduction

The Terms of Use of our website slabd.com.au include these Terms and Conditions, the Privacy Policy and any
other terms and conditions that appear in or are linked to the SLABD website (Additional Terms and Conditions).

The Additional Terms and Conditions that appear on the SLABD website will govern your use of, and access to,
certain sections of the SLABD website where they appear. Since these Additional Terms and Conditions form part
of the Terms of Use, you are bound by them and should review them wherever they are relevant to you when using
the SLABD website.

2. Website content and access

While SLABD endeavours to take reasonable care in preparing and maintaining the information on this website,
we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content.

You acknowledge and accept that the website content may include technical inaccuracies and typographical errors.

The website content is subject to change at any time without notice and may not necessarily be up to date or
accurate at the time you view it.

It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or
information you seek to rely upon.

To the extent permitted by law, including the Competition and Consumer Act 2010 (Cth), SLABD disclaims all
liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.

SLABD does not guarantee that access to the SLABD website will be uninterrupted or that the website is free from
viruses or anything else which may damage any computer which accesses the SLABD website or any data on such a
computer.

3. Limitation of liability (website)

To the maximum extent permitted by law SLABD excludes all liability for any loss or damage of any kind (including
special, indirect or consequential loss and including loss of business profits) arising out of or in connection with
the website content and the use or performance of the SLABD website except to the extent that the loss or damage is
directly caused by SLABD’s fraud or wilful misconduct.

Where the law (including without limitation the Competition and Consumer Act 2010 (Cth)) implies a warranty or
guarantee into these Website Terms and Conditions which may not lawfully be excluded, then provided it is fair and
reasonable to do so, SLABD’s liability for breach of such a warranty or guarantee shall be limited at its option,
to any one or more of the following:

(a) in the case of goods: making payment of the cost of replacing the goods or acquiring equivalent goods; or
(b) in the case of services: resupplying the services or making payment of the cost of having the services supplied again.

4. Insurance Disclaimer (general)

It is the full responsibility of the customer to provide a clear and accurate Declared Value dollar amount at the
time of submission with SLABD.

In the event an item is damaged, lost or soiled during transport, SLABD is only required to pay for claims up to the
insured amount (Declared Value). There is no recourse on SLABD to make additional payments on claims above the
insured amount due to an underestimated card value by the customer. Under no circumstances will payments be made
above the Declared Value.

4.1 Insurance claims reference points

Graded cards: respective grader where available
Ungraded cards: recent market value

Where possible our insurance company will endeavour to replace your card, like-for-like. Transit cover, limits and
interaction with Declared Value are further addressed in clause 4A (Transit Risk & Insurance) and clause 11
(Declared Value).

4A. Transit Risk & Insurance (Inbound & Outbound)

4A.1 Slabd is not an insurer. Slabd is not an insurance company and does not
provide insurance advice. Any transit cover made available through Slabd is obtained
from third-party insurers and/or postal or courier providers and is offered on a
pass-through basis only. Slabd’s liability for loss or damage to items in transit is
strictly limited to the amount actually recovered from the relevant carrier or insurer,
subject to the remainder of this Agreement and applicable law.

4A.2 Inbound shipments to Slabd. You are responsible for ensuring your
cards reach Slabd safely. Where you purchase a prepaid inbound postage label and/or
inbound insurance via Slabd, you appoint Slabd as your agent solely for the purpose of
arranging that postal or courier service (including any “extra cover” or transit
insurance). Any claim for loss or damage during this inbound leg is subject to the
terms and conditions of the carrier and/or insurer, and Slabd will not be liable to you
for any amount in excess of what Slabd is able to recover from the carrier or insurer,
up to the insured or Declared Value (whichever is lower), except as required by the
Australian Consumer Law.

4A.3 International transit organised by Slabd. Where Slabd organises
international freight to and from the grading company, reasonable transit cover is
included as part of your grading fees. This cover applies only while the shipment is
in the custody of Slabd or its nominated carriers. Slabd’s total liability for loss or
damage to items during international transit is capped, in the aggregate, at the lesser
of: (a) the Declared Value notified by you under clause 11; (b) the level of cover
arranged by Slabd for that shipment; and (c) any amount actually recovered from the
relevant carrier or insurer, except where a greater liability is required by law.

4A.4 Domestic return shipments from Slabd. For domestic return shipments
from Slabd to your nominated address, basic transit cover of AUD $100 per parcel is
included in your grading fees. You may purchase additional domestic transit cover up to
a maximum of AUD $5,000 per parcel at the time of ordering, for an additional fee
calculated at checkout. Slabd’s total liability for loss or damage on the domestic
return leg will not exceed the lesser of: (a) the Declared Value of the items; (b) the
cover amount you have purchased (including the included AUD $100 per parcel); and
(c) any amount actually recovered from the relevant carrier or insurer, except as
required by the Australian Consumer Law.

4A.5 Customer-arranged freight. If you choose to send or receive items
using your own postal or courier service (including where you decline to purchase
inbound or additional outbound insurance via Slabd), you are solely responsible for
arranging any insurance on that shipment and for pursuing any claims with the carrier.
To the maximum extent permitted by law, Slabd accepts no responsibility for loss,
theft, delay or damage to items while in the custody of a carrier selected directly by
you.

4A.6 Packaging, exclusions and evidence. You are responsible for ensuring
that cards are packaged safely and securely in accordance with Slabd’s packing
guidelines. Transit cover does not apply to: pre-existing damage, normal wear and
tear, manufacturing defects, minor cosmetic imperfections in graded cases, or damage
caused by inadequate or non-compliant packaging. All claims must be notified to Slabd
in writing within 5 business days of delivery (or expected delivery) and supported with
reasonable evidence (including clear photographs, video and any carrier documentation).
Failure to do so may prejudice or extinguish any claim.

4A.7 No cover for consequential loss. To the fullest extent permitted by
law, and without limiting clauses 3 and 20, Slabd will not be liable for any indirect or
consequential loss arising from transit incidents, including (without limitation) loss
of profit, loss of market value, loss of opportunity, or loss arising from missed sales,
shows or events, even where transit cover is in place.

4A.8 Interaction with Declared Value. The Declared Value you provide under
clause 11 is used for both service-level selection and as the maximum item value for
insurance and claim purposes. If you understate the Declared Value, any transit cover
(including cover organised by Slabd) may be treated as underinsured, and any payout
may be reduced accordingly. Slabd is under no obligation to pay, or to pursue, any
claim above the Declared Value you have provided.

5. Intellectual property

The materials displayed on this website, including without limitation all editorial materials, information,
photographs, illustrations, artwork and other graphic materials, and names, logos and trademarks, are the
property of SLABD and are protected by copyright, trade mark and other intellectual property laws.

Any such content may be displayed and printed solely for your personal, non-commercial use within your
organisation provided that any copyright notice on such a display or page is not removed.

You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such
material to any third party without the express prior written consent of SLABD.

Unless expressly granted, SLABD does not grant any licence or right in, or assign all or part of, its intellectual
property rights in the content or applications incorporated into the SLABD website or in the user interface of SLABD.

6. Submissions

Any material you send to us on or via the SLABD website will be deemed to be non-confidential unless it is
indicated to be otherwise. This includes any data, questions, comments, suggestions, ideas or other information.
We will be entitled to use any such material which has not been indicated to be confidential or proprietary for
any purpose without compensation to you.

Any refund request will be assessed on a case by case basis. If a refund is granted, you will receive your refund
in 7 to 10 business days less any processing fees. Furthermore any store credit received as part of a promotion,
agreement or otherwise is not redeemable for cash.

7. Third party websites

slabd.com.au may contain links to other websites
operated, controlled or produced by third parties. Unless otherwise indicated, SLABD does not control, endorse,
sponsor or approve any such third-party websites or their content nor does SLABD provide any warranty or take any
responsibility whatsoever for any aspect of those websites or their content.

8. Links to SLABD’s website

If you wish to establish a link to slabd.com.au,
you must first seek approval from us. To seek approval, please contact our office at
info@slabd.com.au.

If we agree to your proposed link, you must comply with any terms and conditions imposed by us as a condition of
such agreement. If the nature and/or content of your website changes in any significant way, you must contact us
and provide a new description of your website.

9. Interference with website

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any
material or content displayed on slabd.com.au.

10. Jurisdiction

You acknowledge that these Terms and Conditions are governed by, and are to be construed in accordance with, the
laws of the State of South Australia. You submit to the non-exclusive jurisdiction of the State of South Australia.

11. Declared Value

If the grader determines, in its sole discretion and at any point in the process, that the submitted Declared Value
has been understated relative to the market value of the item, the grader reserves the right to decline your stated
Declared Value.

If the grader declines the Declared Value of an item, the grader may require you to pay for the accurate Service
Level as a condition of them completing the authentication and grading process as to the subject item. If you
refuse, or are unable, to pay the grading company for the accurate Service Level, then the grader will return the
item to you unprocessed at your cost, and you will be charged for the Service Level at which you submitted the item.

The grader’s determination that you have understated the Declared Value will affect only the Service Level charge;
it will not change the Declared Value for purposes of establishing the maximum item value for claim or shipping
insurance purposes.

12. Grading

You acknowledge and agree that grading and authentication of items requires individual judgment and professional
opinion, which is subjective in nature, and can change from time to time. Therefore, Slabd offers no warranty or
representation and shall have no liability whatsoever for the grade or determination of authenticity assigned to
your card by the grader.

Graders have the right to refuse customer requests for any reason, including: items being too fragile to handle or
encapsulate, items being of suspicious authenticity, items being of a type they do not wish to grade or authenticate,
or any other reason that may come up. In some cases you will be required to pay the full grading fee if your item is
not authentic or has been tampered with (coloured, trimmed, restored, cleaned).

You understand that any packaging or card-protection materials you provide (including card savers, top loaders,
penny sleeves, or similar) will not be returned.

By submitting your items to either
PSA,
SGC,
BGS or
CGC
you are agreeing to their respective terms & conditions.

13. Turnaround Times & External Delays

13.1 Estimated Only. Any turnaround time quoted on the SLABD website, in marketing material,
or by our staff is an estimate only and is not a guarantee. Turnaround is calculated from the date the
grading company begins processing a submission—not the date your parcel is received.

13.2 Factors Beyond Our Control. You acknowledge that turnaround and return shipping can be
affected by circumstances outside SLABD’s reasonable control, including but not limited to:

(a) submission volumes at SLABD or the chosen grading company;
(b) third-party logistics disruptions (postal strikes, carrier back-logs, border closures, air-cargo capacity, etc.);
(c) customs inspections or holds (export or import);
(d) severe weather, natural disasters, or other force-majeure events;
(e) government regulations, pandemics, or industrial action;
(f) holidays, peak periods, or changes to the grading company’s operating schedule.

13.3 No Liability for Delay. To the maximum extent permitted by law (and without limiting
Sections 3 or 20), SLABD shall have no liability whatsoever to you or any third party for any direct,
indirect, incidental, or consequential loss, damage, or expense arising from SLABD’s or any grading company’s
failure to meet a stated or estimated turnaround time.

13.4 Business Days. All turnaround estimates refer to business days in South Australia
unless expressly stated otherwise.

13.5 Customer Obligations. You remain responsible for monitoring the progress of your order via
the SLABD client portal. Any time-sensitive needs (e.g. sales deadlines, show dates) must be communicated to SLABD
in writing before submission. SLABD is under no obligation to expedite an order that has already been lodged.

14. Fees

Slabd reserves the right to adjust services fees accordingly. Grading companies can change their service fees
with no notice and this will impact your service fee. Slabd endeavours to charge you the most up-to-date fee prior
to submission. However, due to world events and current demand this can change suddenly and you may be required to
pay the difference in service fees if this occurs.

15. Damage & Returns (graded items)

The customer acknowledges that, despite SLABD and the grading companies’ best efforts to ensure product quality
and packaging integrity, there may be instances where items are occasionally damaged during transit or handling.

In the event that a product is received by the customer in a damaged condition, the customer must notify SLABD
upon receipt. Failure to report the damage within 5 days may result in the customer forfeiting any entitlement
to repair.

The customer may be required to provide evidence of the damage, such as clear photographs or videos, to support
their claim. This evidence will assist the grading company in assessing the extent of the damage and determining
an appropriate resolution.

Upon receipt of the notification and supporting evidence, the grading company will evaluate the claim and, at its
discretion, may offer a repair and return.

SLABD reserves the right to request the return of the damaged item before proceeding with a resolution. The
customer may be required to follow the grading company’s return procedure, which may include returning the item
at the customer’s expense.

In cases where the customer is requested to return the damaged item, SLABD will provide clear instructions on the
return process, including the address to which the item should be returned and any specific packaging or labelling
requirements.

SLABD shall not be held liable for any further damage or loss that may occur during the return shipment of the
damaged item. It is the customer’s responsibility to ensure the safe and secure packaging of the returned
product(s) in accordance with SLABD’s instructions.

The customer acknowledges that SLABD’s resolution options for damaged items are subject to the grading companies’
approval and may be limited by factors such as product availability, inventory constraints, or other circumstances
beyond SLABD’s control. Turnaround time for repairs will vary and are not guaranteed.

The customer understands and agrees that the resolution provided by SLABD for a damaged item shall be the
customer’s sole and exclusive remedy. The customer agrees to waive any additional claims or demands against the
company arising from the damaged item.

By initiating a return, the customer agrees to bear all expenses associated with the return of the item.

The customer acknowledges that the company may revise its policies and procedures for handling damaged items at
any time, and it is the customer’s responsibility to review and comply with the most up-to-date terms and
conditions related to damaged items.

16. Mailing List & E-Mail Communication

Subscription and Consent: By providing your email address when signing up to the Slabd site,
you consent to receiving promotional and informational emails from us. You acknowledge that you are voluntarily
subscribing to our mailing list and granting us permission to send you emails.

Unsubscribe Option: You have the right to unsubscribe from our mailing list at any time. Any
promotional email we send includes an “Unsubscribe” link at the bottom. Clicking on this link will remove your
email address from that particular mailing list.

Frequency and Content: We will send you emails containing updates, promotions, news, and other
information related to Slabd products, services, and events. The frequency of emails may vary, but we strive to
maintain a reasonable balance to avoid overwhelming your inbox.

Privacy and Data Usage: We respect your privacy and are committed to protecting your personal
information. Your email address and any other provided information will be used solely for the purpose of sending
you emails related to Slabd, trading cards and collectibles. We will not share, sell, or rent your information to
third parties.

Opting Back In: If you decide to unsubscribe but later wish to rejoin our mailing list, you can
resubscribe at any time by visiting our website and providing your email address again.

Changes to Terms: Slabd reserves the right to modify or update these terms and conditions at any
time. We will notify you of any changes via email or by posting the updated terms on our website.

Contact: If you have any questions or concerns regarding these terms and conditions or our
mailing list, please contact our customer support at
info@slabd.com.au.

17. Returns & Refunds (retail products)

17.1 Change of Mind Returns

We do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully when placing your order.

17.2 Damaged or Incorrect Goods

If your product arrives damaged or is not what you ordered, you must notify SLABD within
5 business days of delivery. Requests made after this period may not be eligible for resolution.

To process your return, we may request:

Clear photos and/or video showing the issue; and/or
The product to be returned for inspection.

In these cases, SLABD will review the issue and may:

Offer a repair, replacement, or refund at our discretion; and/or
Request the return of the item (in which case, we will provide return instructions).

17.3 Refund Eligibility

Refunds will only be issued in the following cases:

The product is faulty or not as described;
The product is damaged in transit and cannot be replaced; or
We are unable to fulfil your order due to lack of stock or service availability.

Approved refunds will be processed within 7–10 business days of approval, less any applicable
payment processing fees (e.g. Stripe, PayPal, Afterpay or any other gateway charges). Refunds will be issued to
the original payment method.

17.4 Store Credits

Store credits granted through promotions, compensation, or goodwill are not redeemable for cash and are valid for
12 months unless otherwise stated.

17.5 Graded & Customised Items

Due to the nature of grading services and custom products, once an item has been submitted or processed, refunds
cannot be provided.

18. Order Cancellations

Once an order is submitted, it cannot be cancelled unless required by law or explicitly agreed by SLABD. Where
cancellations are approved at our discretion, a restocking or processing fee may apply to cover payment gateway
and administrative costs.

19. Preorders and Limited Edition Products

For preorder and limited edition items, SLABD reserves the right to delay shipment timelines due to production,
grading, or logistic delays. Estimated delivery dates are provided in good faith but are not guaranteed.

Cancellations of preorders or limited edition items are not permitted unless required under the ACL.

20. Pricing & Errors

While we aim to ensure all details, descriptions and prices listed are accurate, errors may occur. If we discover
an error in the pricing or availability of any product, we reserve the right to correct it and either cancel or
contact you to revise your order.

21. Risk and Title

Risk in the goods passes between you, SLABD and any carrier in accordance with clause 4A (Transit Risk &
Insurance) and any applicable carrier terms. Subject to that clause, risk generally passes to the customer upon
dispatch from SLABD’s facility or third-party provider.

Title in the goods does not pass to you until full payment is received by SLABD in cleared funds.

22. Limitation of Liability (general)

Except as required by law, SLABD is not liable for any indirect, incidental, or consequential loss or damage,
including loss of cards, market value depreciation, or delays caused by third-party grading companies or postal
services.

Nothing in this policy limits your rights under the Australian Consumer Law.