Terms & Conditions

Interpretation

“ACL”

means the Australian Consumer Law Schedule of the Competition and Consumer Act 2010 (Cth) as amended.

“Agreement”

means this Agreement.

“slabd.com.au”

means SLABD PTY LTD, ABN, trading as slabd.com.au.

“Customer”

means the party to whom SLABD provides this Agreement.

“GST”

means the Goods and Services Tax as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended.

“PPSA”

means the Personal Property Securities Act 2009 (Cth) as amended.

“Services”

means any service which SLABD sells or provides to the Customer.

“Grader”

refers to the grading companies:
PSA,
BGS,
SGC,
CSG,
CGC.

“Luxury Service”

means an optional add-on where SLABD will create and lodge your submission as a standalone order with the grading company
(e.g. PSA), rather than combining it into another customer’s order at the grading company. Luxury Service does not mean a
separate physical freight movement, separate airline consignment, or separate customs entry, and your items may still be transported
domestically and/or internationally in consolidated freight for security, efficiency, cost and compliance reasons.

1. Introduction

The Terms of Use of our website slabd.com.au include these Terms and Conditions, the Privacy Policy and any
other terms and conditions that appear in or are linked to the SLABD website (Additional Terms and Conditions).
The Additional Terms and Conditions that appear on the SLABD website will govern your use of, and access to,
certain sections of the SLABD website where they appear. Since these Additional Terms and Conditions form part
of the Terms of Use, you are bound by them and should review them wherever they are relevant to you when using
the SLABD website.

2. Website content and access

While SLABD endeavours to take reasonable care in preparing and maintaining the information on this website,
we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content.

You acknowledge and accept that the website content may include technical inaccuracies and typographical errors.
The website content is subject to change at any time without notice and may not necessarily be up to date or
accurate at the time you view it.

It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or
information you seek to rely upon. To the extent permitted by law, including the Competition and Consumer Act
2010 (Cth), SLABD disclaims all liability for loss directly or indirectly arising from your use of or reliance
on the website and the website content. SLABD does not guarantee that access to the SLABD website will be
uninterrupted or that the website is free from viruses or anything else which may damage any computer which
accesses the SLABD website or any data on such a computer.

3. Limitation of liability (website)

To the maximum extent permitted by law SLABD excludes all liability for any loss or damage of any kind (including
special, indirect or consequential loss and including loss of business profits) arising out of or in connection with
the website content and the use or performance of the SLABD website except to the extent that the loss or damage is
directly caused by SLABD’s fraud or wilful misconduct.

Where the law (including without limitation the Competition and Consumer Act 2010 (Cth)) implies a warranty or
guarantee into these Website Terms and Conditions which may not lawfully be excluded, then provided it is fair and
reasonable to do so, SLABD’s liability for breach of such a warranty or guarantee shall be limited at its option,
to any one or more of the following:

• (a) in the case of goods: making payment of the cost of replacing the goods or acquiring equivalent goods; or
• (b) in the case of services: resupplying the services or making payment of the cost of having the services supplied again.

4. Insurance Disclaimer (general)

It is the full responsibility of the customer to provide a clear and accurate Declared Value dollar amount at the
time of submission with SLABD.

In the event an item is damaged, lost or soiled during transport, SLABD is only required to pay for claims up to the
insured amount (Declared Value). There is no recourse on SLABD to make additional payments on claims above the
insured amount due to an underestimated card value by the customer. Under no circumstances will payments be made
above the Declared Value.

4.1 Insurance claims reference points

• Graded cards: respective grader where available
• Ungraded cards: recent market value

Where possible our insurance company will endeavour to replace your card, like-for-like. Transit cover, limits and
interaction with Declared Value are further addressed in clause 4A (Transit Risk & Insurance) and clause 11
(Declared Value).

4A. Transit Risk & Insurance (Inbound & Outbound)

4A.1 Slabd is not an insurer. Slabd is not an insurance company and does not provide insurance advice. Any transit cover made available through Slabd is obtained from third-party insurers and/or postal or courier providers and is offered on a pass-through basis only. Slabd’s liability for loss or damage to items in transit is strictly limited to the amount actually recovered from the relevant carrier or insurer, subject to the remainder of this Agreement and applicable law.

4A.2 Inbound shipments to Slabd. You are responsible for ensuring your cards reach Slabd safely. Where you purchase a prepaid inbound postage label and/or inbound insurance via Slabd, you appoint Slabd as your agent solely for the purpose of arranging that postal or courier service (including any “extra cover” or transit insurance). Any claim for loss or damage during this inbound leg is subject to the terms and conditions of the carrier and/or insurer, and Slabd will not be liable to you for any amount in excess of what Slabd is able to recover from the carrier or insurer, up to the insured or Declared Value (whichever is lower), except as required by the Australian Consumer Law.

4A.3 International transit organised by Slabd. Where Slabd organises international freight to and from the grading company, reasonable transit cover is included as part of your grading fees. This cover applies only while the shipment is in the custody of Slabd or its nominated carriers. Slabd’s total liability for loss or damage to items during international transit is capped, in the aggregate, at the lesser of: (a) the Declared Value notified by you under clause 11; (b) the level of cover arranged by Slabd for that shipment; and (c) any amount actually recovered from the relevant carrier or insurer, except where a greater liability is required by law.

4A.4 Domestic return shipments from Slabd. For domestic return shipments from Slabd to your nominated address, basic transit cover of AUD $100 per parcel is included in your grading fees. You may purchase additional domestic transit cover up to a maximum of AUD $5,000 per parcel at the time of ordering, for an additional fee calculated at checkout. Slabd’s total liability for loss or damage on the domestic return leg will not exceed the lesser of: (a) the Declared Value of the items; (b) the cover amount you have purchased (including the included AUD $100 per parcel); and (c) any amount actually recovered from the relevant carrier or insurer, except as required by the Australian Consumer Law.

4A.5 Customer-arranged freight. If you choose to send or receive items using your own postal or courier service (including where you decline to purchase inbound or additional outbound insurance via Slabd), you are solely responsible for arranging any insurance on that shipment and for pursuing any claims with the carrier. To the maximum extent permitted by law, Slabd accepts no responsibility for loss, theft, delay or damage to items while in the custody of a carrier selected directly by you.

4A.6 Packaging, exclusions and evidence. You are responsible for ensuring that cards are packaged safely and securely in accordance with Slabd’s packing guidelines. Transit cover does not apply to: pre-existing damage, normal wear and tear, manufacturing defects, minor cosmetic imperfections in graded cases, or damage caused by inadequate or non-compliant packaging. All claims must be notified to Slabd in writing within 5 business days of delivery (or expected delivery) and supported with reasonable evidence (including clear photographs, video and any carrier documentation). Failure to do so may prejudice or extinguish any claim.

4A.7 No cover for consequential loss. To the fullest extent permitted by law, and without limiting clauses 3 and 20, Slabd will not be liable for any indirect or consequential loss arising from transit incidents, including (without limitation) loss of profit, loss of market value, loss of opportunity, or loss arising from missed sales, shows or events, even where transit cover is in place.

4A.8 Interaction with Declared Value. The Declared Value you provide under clause 11 is used for both service-level selection and as the maximum item value for insurance and claim purposes. If you understate the Declared Value, any transit cover (including cover organised by Slabd) may be treated as underinsured, and any payout may be reduced accordingly. Slabd is under no obligation to pay, or to pursue, any claim above the Declared Value you have provided.

5. Intellectual property

The materials displayed on this website, including without limitation all editorial materials, information,
photographs, illustrations, artwork and other graphic materials, and names, logos and trademarks, are the
property of SLABD and are protected by copyright, trade mark and other intellectual property laws.
Any such content may be displayed and printed solely for your personal, non-commercial use within your
organisation provided that any copyright notice on such a display or page is not removed.
You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such
material to any third party without the express prior written consent of SLABD.
Unless expressly granted, SLABD does not grant any licence or right in, or assign all or part of, its intellectual
property rights in the content or applications incorporated into the SLABD website or in the user interface of SLABD.

6. Submissions

Any material you send to us on or via the SLABD website will be deemed to be non-confidential unless it is
indicated to be otherwise. This includes any data, questions, comments, suggestions, ideas or other information.
We will be entitled to use any such material which has not been indicated to be confidential or proprietary for
any purpose without compensation to you.

Any refund request will be assessed on a case by case basis. If a refund is granted, you will receive your refund
in 7 to 10 business days less any processing fees. Furthermore any store credit received as part of a promotion,
agreement or otherwise is not redeemable for cash.

7. Third party websites

slabd.com.au
may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated,
SLABD does not control, endorse, sponsor or approve any such third-party websites or their content nor does SLABD
provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

8. Links to SLABD’s website

If you wish to establish a link to slabd.com.au, you must first seek approval from us.
To seek approval, please contact our office at info@slabd.com.au.
If we agree to your proposed link, you must comply with any terms and conditions imposed by us as a condition of
such agreement. If the nature and/or content of your website changes in any significant way, you must contact us
and provide a new description of your website.

9. Interference with website

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any
material or content displayed on slabd.com.au.

10. Jurisdiction

You acknowledge that these Terms and Conditions are governed by, and are to be construed in accordance with, the
laws of the State of South Australia. You submit to the non-exclusive jurisdiction of the State of South Australia.

11. Declared Value

If the grader determines, in its sole discretion and at any point in the process, that the submitted Declared Value
has been understated relative to the market value of the item, the grader reserves the right to decline your stated
Declared Value.

If the grader declines the Declared Value of an item, the grader may require you to pay for the accurate Service
Level as a condition of them completing the authentication and grading process as to the subject item. If you
refuse, or are unable, to pay the grading company for the accurate Service Level, then the grader will return the
item to you unprocessed at your cost, and you will be charged for the Service Level at which you submitted the item.

The grader’s determination that you have understated the Declared Value will affect only the Service Level charge;
it will not change the Declared Value for purposes of establishing the maximum item value for claim or shipping
insurance purposes.

12. Grading

You acknowledge and agree that grading and authentication of items requires individual judgment and professional
opinion, which is subjective in nature, and can change from time to time. Therefore, Slabd offers no warranty or
representation and shall have no liability whatsoever for the grade or determination of authenticity assigned to
your card by the grader.

Graders have the right to refuse customer requests for any reason, including: items being too fragile to handle or
encapsulate, items being of suspicious authenticity, items being of a type they do not wish to grade or authenticate,
or any other reason that may come up. In some cases you will be required to pay the full grading fee if your item is
not authentic or has been tampered with (coloured, trimmed, restored, cleaned).

You understand that any packaging or card-protection materials you provide (including card savers, top loaders,
penny sleeves, or similar) will not be returned.

By submitting your items to either
PSA,
SGC,
BGS or
CGC
you are agreeing to their respective terms & conditions.

13. Turnaround Times & External Delays

13.1 Estimated Only. Any turnaround time quoted on the SLABD website, in marketing material, or by our staff is an estimate only and is not a guarantee. Turnaround is calculated from the date the grading company begins processing a submission—not the date your parcel is received.

13.2 Factors Beyond Our Control. You acknowledge that turnaround and return shipping can be affected by circumstances outside SLABD’s reasonable control, including but not limited to:

• (a) submission volumes at SLABD or the chosen grading company;
• (b) third-party logistics disruptions (postal strikes, carrier back-logs, border closures, air-cargo capacity, etc.);
• (c) customs inspections or holds (export or import);
• (d) severe weather, natural disasters, or other force-majeure events;
• (e) government regulations, pandemics, or industrial action;
• (f) holidays, peak periods, or changes to the grading company’s operating schedule.

13.3 No Liability for Delay. To the maximum extent permitted by law (and without limiting Sections 3 or 20), SLABD shall have no liability whatsoever to you or any third party for any direct, indirect, incidental, or consequential loss, damage, or expense arising from SLABD’s or any grading company’s failure to meet a stated or estimated turnaround time.

13.4 Business Days. All turnaround estimates refer to business days in South Australia unless expressly stated otherwise.

13.5 Customer Obligations. You remain responsible for monitoring the progress of your order via the SLABD client portal. Any time-sensitive needs (e.g. sales deadlines, show dates) must be communicated to SLABD in writing before submission. SLABD is under no obligation to expedite an order that has already been lodged.

14. Fees

Slabd reserves the right to adjust services fees accordingly. Grading companies can change their service fees
with no notice and this will impact your service fee. Slabd endeavours to charge you the most up-to-date fee prior
to submission. However, due to world events and current demand this can change suddenly and you may be required to
pay the difference in service fees if this occurs.

15. Damage & Returns (graded items)

The customer acknowledges that trading cards and graded holders are delicate collectibles and may be susceptible to minor cosmetic defects, handling marks, or case imperfections that are inherent to the grading and encapsulation process.

SLABD does not manufacture, grade, or encapsulate cards. Grading and encapsulation are performed solely by the selected grading company. SLABD accepts no liability for the grading company’s processes, grading opinions, holder quality, or manufacturing defects in graded cases.

If you receive your graded items and believe damage has occurred during return transit from SLABD to you, you must notify SLABD in writing within 5 business days of delivery and provide clear supporting evidence (photographs and packaging images).

SLABD may require:

• Photos of the item and packaging
• Retention of all original packaging
• Return of the item for inspection

Where damage is confirmed to have occurred during a SLABD-organised shipment, SLABD will assist in lodging a claim with the relevant carrier or insurer. Any compensation is limited to the amount recoverable under the shipment’s insurance cover and the Declared Value (whichever is lower), except where otherwise required by law.

SLABD is not responsible for:

• grading outcomes or authenticity determinations;
• grades lower than expected;
• cards rejected by a grading company;
• case scratches, scuffs, or minor holder imperfections;
• pre-existing damage to submitted cards.

The resolution provided through the carrier, insurer, or grading company shall constitute the customer’s sole remedy, except where the Australian Consumer Law requires otherwise.

16. Mailing List & E-Mail Communication

Subscription and Consent: By providing your email address to SLABD (including during account registration, checkout, or submission), you consent to receiving service notifications, transactional communications, and occasional promotional emails relating to SLABD services and trading card collecting.

Service Communications: You agree that SLABD may contact you regarding your orders, submissions, payments, shipping updates, grading updates, or required actions. These communications are considered part of the service and are not marketing communications.

Unsubscribe: Promotional emails may be unsubscribed from at any time using the unsubscribe link. However, you cannot opt out of essential service communications relating to active orders or submissions.

Accuracy of Contact Details: You are responsible for ensuring your email address and contact information are current. SLABD is not responsible for missed communications due to incorrect or outdated contact details.

Electronic Records: You agree that emails, portal notifications, and electronic records may be used by SLABD as proof of communication, order confirmation, approval, or instruction.

17. Returns & Refunds (retail products)

This section applies only to physical retail products purchased from the SLABD store (e.g. merchandise, accessories, supplies). It does not apply to grading services, submission services, or any customised or processed items.

17.1 Change of Mind

SLABD does not offer refunds for change-of-mind purchases. Please choose carefully.

17.2 Faulty or Incorrect Items

If a retail product arrives faulty, damaged, or incorrect, you must notify SLABD within 5 business days of delivery. You may be asked to provide photographs and/or return the item for inspection.

If confirmed, SLABD may at its discretion:

• replace the item;
• repair the item; or
• issue a refund to the original payment method.

17.3 Refund Processing

Approved refunds will be processed within 7–10 business days of approval and may be reduced by non-recoverable payment gateway fees.

17.4 Exclusions

Refunds are not available for:

• grading submissions;
• submission services;
• custom labels or custom products;
• items already processed or shipped to a grading company.

Nothing in this section excludes rights you may have under the Australian Consumer Law.

18. Order Cancellations

Once an order is submitted, it cannot be cancelled unless required by law or explicitly agreed by SLABD. Where
cancellations are approved at our discretion, a restocking or processing fee may apply to cover payment gateway
and administrative costs.

18B. Orders in Transit / Not Yet Received

SLABD cannot process cancellations, refunds, or returns for orders that are not yet received and verified at SLABD’s premises. Requests will be considered once items are received, checked-in, and confirmed.

18C. Payment Disputes & Chargebacks

If you initiate a payment dispute, chargeback, or reversal in relation to an order, SLABD may immediately suspend processing and may withhold shipment/return of any items in SLABD’s possession until the dispute is resolved and all outstanding amounts are paid.

You acknowledge SLABD may have incurred non-recoverable third-party costs (including grading fees, shipping, insurance, packaging, processing, administration, and payment gateway fees). To the maximum extent permitted by law, you remain liable for all fees for services already performed and costs already incurred.

Nothing in this clause limits any non-excludable rights you may have under the Australian Consumer Law.

19. Preorders and Limited Edition Products

For preorder and limited edition items, SLABD reserves the right to delay shipment timelines due to production,
grading, or logistic delays. Estimated delivery dates are provided in good faith but are not guaranteed.
Cancellations of preorders or limited edition items are not permitted unless required under the ACL.

20. Pricing & Errors

While we aim to ensure all details, descriptions and prices listed are accurate, errors may occur. If we discover
an error in the pricing or availability of any product, we reserve the right to correct it and either cancel or
contact you to revise your order.

21. Risk and Title

Risk in the goods passes between you, SLABD and any carrier in accordance with clause 4A (Transit Risk &
Insurance) and any applicable carrier terms. Subject to that clause, risk generally passes to the customer upon
dispatch from SLABD’s facility or third-party provider.
Title in the goods does not pass to you until full payment is received by SLABD in cleared funds.

21A. Storage, Collection & Unclaimed Items

SLABD will notify you when items are ready for collection or shipment. You are responsible for arranging collection or return shipping promptly.

Items not collected or not arranged for shipment within 60 days of notification may incur reasonable storage and administrative fees.

Items unclaimed after 12 months may, after reasonable attempts to contact you, be treated as unclaimed property and handled in accordance with applicable law, including sale or disposal to recover unpaid fees, storage, shipping, and reasonable administrative costs.

22. Limitation of Liability (general)

Except as required by law, SLABD is not liable for any indirect, incidental, or consequential loss or damage,
including loss of cards, market value depreciation, or delays caused by third-party grading companies or postal
services.
Nothing in this policy limits your rights under the Australian Consumer Law.

23. Customer Handling & Pre-Existing Condition

Trading cards and graded holders are delicate collectibles. SLABD is not responsible for any defects, damage, or condition issues that exist prior to receipt by SLABD, including (without limitation) surface wear, scratches, indentations, creases, bends, print lines, stains, odour, humidity or water exposure, or handling marks.

The customer accepts full responsibility for the pre-submission condition of items and acknowledges grading outcomes may be adversely impacted by pre-existing issues.

24. Submission Packaging Materials (Not Returned)

Customers may submit items using protective materials including (but not limited to) top loaders, card savers (semi-rigids), penny sleeves, pull tabs, team bags, dividers, cardboard, bubble wrap and other packaging (“Submission Materials”).

Unless expressly agreed in writing, Submission Materials are not returned. Submission Materials may be removed, discarded, retained, replaced, or reconfigured during intake, preparation, grading submission, or repacking in order to meet grading company requirements and SLABD handling standards.

SLABD does not reimburse, replace, or compensate customers for Submission Materials. Any value of Submission Materials remains at the customer’s risk.

25. Appointment of SLABD as Submission Agent

By submitting items to SLABD, you appoint SLABD as your agent for the limited purpose of preparing, packaging, consolidating, transporting, and lodging submissions with third-party grading companies and related service providers.

SLABD does not manufacture, grade, authenticate, encapsulate, or evaluate your cards. All grading, authentication, encapsulation, and related determinations are performed solely by the chosen grading company under that grading company’s terms and conditions.

You acknowledge and agree that grading company determinations (including authenticity outcomes and labels such as “Questionable Authenticity”, “Altered”, “No Grade”, or similar) are the grading company’s opinion and are final for the purposes of the service.

26. Consolidated Freight, Split Handling & Tracking

SLABD may transport customer items using consolidated domestic and/or international freight movements for security, efficiency, cost control, and compliance. Multiple customer orders may travel together in the same freight movement, airway bill, shipment, or customs entry.

Carriers, customs authorities, and logistics providers may, at any time, open, inspect, split, re-package, re-label, re-manifest, or re-route freight (including issuing new tracking numbers) as part of operational or compliance processes. This can result in partial returns, partial forwards, multiple parcels, weight changes across split consignments, or tracking that reflects only a subset of a larger movement.

The occurrence of consolidation, split handling, re-manifesting, inspections, customs holds, or re-routing does not, by itself, constitute a failure to supply services or an automatic refund event.

27. Luxury Service (Standalone Order vs Physical Shipment)

“Luxury Service” means an optional add-on where SLABD will create and lodge the customer’s submission as a standalone order with the grading company (for example, PSA), rather than combining it into another customer’s order at the grading company.

Luxury Service does not mean a separate physical freight movement, separate airline consignment, or separate customs entry. Items may still be transported domestically and/or internationally in consolidated freight as set out in clause 26.

Unless expressly stated in writing by SLABD, Luxury Service does not provide priority transit, expedited customs clearance, faster grading timelines, or preferential handling by carriers, customs authorities, or the grading company.

28. Customer Instructions & Authorised Communication

All customer instructions relating to an order must be provided via the SLABD client portal or from the customer’s registered account email address. SLABD may treat instructions received through those channels as authorised.

SLABD is not responsible for instructions sent through social media, verbal conversations, third parties, or unverified communication channels and may decline to act on such instructions.

29. Storage, Collection & Unclaimed Items

SLABD will notify customers when items are ready for collection or shipment. Customers are responsible for arranging collection or return shipping promptly.

Items not collected or not arranged for shipment within 60 days of notification may incur reasonable storage and administrative fees.

Items unclaimed after 12 months may, after reasonable attempts to contact the customer, be treated as unclaimed property and handled in accordance with applicable law, including sale or disposal to recover unpaid fees and reasonable costs.

30. Chargebacks & Payment Disputes

If a customer initiates a payment dispute or chargeback in relation to an order, SLABD may immediately suspend processing and withhold shipment of any items in SLABD’s possession until the dispute is resolved and all outstanding amounts are paid.

The customer acknowledges SLABD may have already incurred non-recoverable third-party costs (including grading fees, shipping, insurance, packing, administration, and payment gateway fees). To the extent permitted by law, the customer remains liable for all service fees and reasonable costs incurred prior to and in responding to any dispute.

Nothing in this clause limits any non-excludable rights the customer may have under the Australian Consumer Law.

31. Card Cleaning & Surface Preparation

SLABD may offer card cleaning, surface preparation, dust or residue removal, or similar handling services at the customer’s request. These services involve physical handling and treatment of collectible items and carry inherent risk.

The customer acknowledges and agrees that cleaning may reveal pre-existing defects including scratches, surface wear, whitening, staining, indentations, print loss, gloss loss, or prior alterations that were not previously visible. Cleaning may affect grading outcomes and may result in a lower grade, no grade, altered designation, or authentication refusal by a grading company.

SLABD does not guarantee any grading result, grade improvement, authentication result, or increase in market value from cleaning services.

By requesting cleaning services, the customer authorises SLABD to handle and treat the item using reasonable care and skill. The customer accepts that grading companies may consider cleaned items altered or may assign designations such as “Evidence of Cleaning,” “Altered,” or similar.

To the maximum extent permitted by law, SLABD is not responsible for changes in condition visibility, grading outcome, market value, or third-party grading decisions arising from cleaning services.

Nothing in this clause excludes any non-excludable rights under the Australian Consumer Law.

32. Changes to Terms & Conditions

SLABD may update, amend, or replace these Terms & Conditions from time to time to reflect operational, legal, security, shipping, insurance, or grading partner requirements.

The Terms & Conditions that apply to a submission are the version in effect at the time the customer’s items are accepted into SLABD’s custody. Any changes made after acceptance apply only to future submissions and do not alter the terms governing items already in SLABD’s possession.

The current version of the Terms & Conditions is published on the SLABD website. By submitting items after an updated version has been published, the customer is deemed to have accepted the revised Terms & Conditions.

For clarity: a submission confirmation email, in-store acknowledgement, or the physical handover of items to SLABD constitutes acceptance of the Terms & Conditions in effect at that time.