Privacy Policy

Privacy Policy

This Privacy Policy explains how SLABD collects, uses, discloses and stores personal information when you use our website, services or contact us.

1. Our privacy obligations

SLABD is committed to providing quality services and protecting your privacy.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information about the APPs is available from the Office of the Australian Information Commissioner (OAIC):
oaic.gov.au.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
This may include your name, contact details, address, and transaction/order information.

3. What personal information we collect

Depending on how you interact with SLABD, we may collect:

  • Contact details (name, email, phone number, billing and shipping address).
  • Account information (username, service history, order details, support communications).
  • Submission details including item descriptions, service levels selected, declared or insured values, order notes, and uploaded item lists.
  • Images and records including photographs of items, packaging, and labels where reasonably necessary for service delivery, insurance, dispute resolution, and fraud prevention.
  • Payment information including transaction identifiers and payment status. Full card details are processed directly by payment providers and are not stored by SLABD.
  • Shipping and logistics information including tracking numbers, insurance information, customs documentation data and delivery instructions.
  • Communications including emails, forms, support requests and service enquiries.
  • Technical data including IP address, browser type, device information, cookies, page activity and timestamps.

We may store submission lists, label images, and item photos where required for service delivery and dispute handling.

4. How we collect personal information

We collect personal information when you:

  • place an order, submit a form, request grading/shipping services, or create an account;
  • contact us by email, phone or via our website;
  • interact with our marketing communications (where permitted);
  • browse our website (cookies/analytics).

Where reasonable and practicable, we collect personal information directly from you. In some cases, we may receive information from third parties such as payment providers, shipping/logistics providers, insurers, or service partners.

5. Why we collect, use and disclose personal information

We use personal information to:

  • provide products and services (grading submissions, shipping, insurance, account management and support);
  • process payments, manage billing, and administer refunds/chargebacks where applicable;
  • arrange domestic/international shipping, customs documentation, insurance and delivery;
  • communicate service updates and respond to enquiries;
  • improve our website and services (analytics and troubleshooting);
  • prevent fraud and protect our customers and business;
  • comply with legal obligations and respond to lawful requests.

6. Marketing

We may send marketing communications where you have consented or where permitted by law. You can opt out at any time by using the unsubscribe link (if provided) or by contacting us.

7. Disclosure to third parties

We may disclose personal information where reasonably necessary to provide our services and operate our business. This includes disclosure to:

  • Payment providers including Stripe, PayPal and Live Payments to process transactions and manage billing.
  • Shipping, insurance and logistics providers to arrange delivery, insurance cover, customs clearance and tracking.
  • Grading and authentication providers (such as third-party grading companies) where required to complete a submission.
  • IT and communication providers including Microsoft Outlook, Microsoft 365 and Microsoft Azure cloud services used for email, storage, backups, monitoring and operational systems.
  • Professional advisers including legal, accounting and insurance advisers where reasonably required.
  • Government authorities, regulators or law enforcement where required or authorised by law.

We may also disclose item descriptions, declared values and identifying shipment details to carriers, customs authorities and insurers for the purposes of transport, insurance coverage and regulatory compliance.

8. Overseas disclosure

Some third parties we use (including grading providers, logistics partners, and cloud/IT service providers) may be located overseas or store/process data overseas, including in the United States.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure appropriate handling consistent with the APPs, unless an exception applies.

9. Cookies and analytics

We use cookies and similar technologies to enable site functionality, keep sessions active (e.g., cart/account), understand usage, and improve performance.

You can control cookies via your browser settings. Disabling cookies may affect website functionality.

10. Security and storage

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
No method of transmission or storage is 100% secure, however we maintain reasonable safeguards including access controls, monitoring and secure backups.

11. Data breaches

If we become aware of a data breach involving personal information, we will assess and respond to the incident and take reasonable steps to mitigate harm.
Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the OAIC.

12. Retention and disposal

We keep personal information only for as long as reasonably necessary to provide services, meet legal/accounting requirements, resolve disputes and enforce agreements.
Where no longer required, we take reasonable steps to destroy or de-identify the information unless we must keep it by law. Some records may be retained for a minimum of 7 years.

13. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.
We may request identification before releasing information. We do not charge a fee for requests, but may charge a reasonable administrative fee for providing a copy where permitted.

14. Business transfers

If SLABD is involved in a restructure, merger, acquisition or sale of assets, personal information may be transferred as part of that transaction (subject to law and appropriate confidentiality protections).

15. Third-party links

Our website may contain links to third-party websites. We do not control those sites and are not responsible for their privacy practices. Please review third-party privacy policies before providing any personal information.

16. Updates to this policy

We may update this Privacy Policy from time to time. The current version will be published on our website.

17. Complaints and enquiries

If you have questions, requests, or complaints about this Privacy Policy or how we handle personal information, contact us:

Business Address: Ground Floor, 60 Waymouth Street, Adelaide, SA

Email: info@slabd.com.au

If you are not satisfied with our response, you may contact the OAIC:
oaic.gov.au.